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We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

We will cover the expense of making a claim under our guarantee by offering you pre-paid shipping for any returns under this guarantee. To return an item under our guarantee, please follow the steps for returns detailed above. Once your items are returned, you will receive notification of your refund or new order.

Returns under our guarantee must be in new, unworn condition with tags attached, in the state you received them and made within 30 days from purchase. We reserve the right to refuse worn or damaged merchandise.

All Before They Go items and embroidered items are final sale and cannot be returned for a refund or exchanged, unless the product fails to meet a consumer guarantee under the Australian Consumer Law as set out below.

This guarantee is provided by FIGS, Inc. For questions or more information about our return policy, please visit our Help Center or contact us.

Mapa de cobertura

FIGS’ guarantee is provided in addition to your rights under the Australian Consumer Law, regulations or otherwise as required by law, and does not exclude or replace them.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled (i) to cancel your service contract with us; and (ii) to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.